Customer Portal

Cancelation 5

• Can I cancel my booking?
• If I need to cancel my booking, will I pay a fee?
• Can I cancel or change my dates for a non-refundable booking?
• Where can I find my property's cancellation policy?
• How do I know if my booking was cancelled?

Payment 7

• Got payment-related queries?
• Who is going to charge my credit card, and when?
• What's prepayment?
• What taxes and fees are included in my booking?
• Can I pay for my stay with a different credit card than the one used to book?

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Booking details 7

• Can I make changes to my booking? I.e, change dates
• How do I get more information about the room or property's facilities?
• I will be arriving outside check-in hours. Can I still check-in?
• I can't find my confirmation email. What should I do?
• How can I get an invoice?

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Room types 4

• What's the difference between a Double room and a Twin room?
• We have children; can we get extra beds/cots in the room?
• What is a "non-refundable" or "free cancellation"?
• Can I request an extra bed in my room and will there be extra costs?

Pricing 9

• What does the price include?
• Are the prices shown on TodayTourism.com per person or per room?
• Are taxes included in the price?
• Is breakfast included in the price?
• Do I pay a reservation fee to TodayTourism.com?

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Credit Cards 13

• Can I make a reservation without a credit card?
• The property has charged my credit card, what should I do?
• Can I use a debit card to complete my reservation?
• What is a pre-authorisation?
• What’s the difference between a pre-authorisation and an actual charge to my credit card?

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Property policies 6

• I will be arriving earlier/later than the stated check-in time. Can I still check-in?
• What are the check-in and check-out times of a hotel?
• How do I get more information about the room or hotel facilities?
• I want to check out after the stated check-out time. What should I do?
• I want a smoking room however I can only choose a non-smoking room. How can I request a smoking room?

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Extra facilities 4

• How do I know if the hotel has parking facilities and how can I reserve it?
• How can I find out that the hotel offers a shuttle service and how can I book it?
• Can the hotel store my luggage before check in or after check-out?
• How do I find out if a hotel has a certain facility, e.g. a lift?