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Frequently Asked Questions
Can I cancel my booking?
If I need to cancel my booking, will I pay a fee?
Can I cancel or change my dates for a non-refundable booking?
Where can I find my property's cancellation policy?
How do I know if my booking was cancelled?
Got payment-related queries?
Who is going to charge my credit card, and when?
What taxes and fees are included in my booking?
Can I pay for my stay with a different credit card than the one used to book?
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Can I make changes to my booking? I.e, change dates
How do I get more information about the room or property's facilities?
I will be arriving outside check-in hours. Can I still check-in?
I can't find my confirmation email. What should I do?
How can I get an invoice?
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What's the difference between a Double room and a Twin room?
We have children; can we get extra beds/cots in the room?
What is a "non-refundable" or "free cancellation"?
Can I request an extra bed in my room and will there be extra costs?
What does the price include?
Are the prices shown on TodayTourism.com per person or per room?
Are taxes included in the price?
Is breakfast included in the price?
Do I pay a reservation fee to TodayTourism.com?
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Can I make a reservation without a credit card?
The property has charged my credit card, what should I do?
Can I use a debit card to complete my reservation?
What is a pre-authorisation?
What’s the difference between a pre-authorisation and an actual charge to my credit card?
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I will be arriving earlier/later than the stated check-in time. Can I still check-in?
What are the check-in and check-out times of a hotel?
How do I get more information about the room or hotel facilities?
I want to check out after the stated check-out time. What should I do?
I want a smoking room however I can only choose a non-smoking room. How can I request a smoking room?
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How do I know if the hotel has parking facilities and how can I reserve it?
How can I find out that the hotel offers a shuttle service and how can I book it?
Can the hotel store my luggage before check in or after check-out?
How do I find out if a hotel has a certain facility, e.g. a lift?
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