Got payment-related queries?
Payment is usually handled by the property. For questions around when you will be charged; prepayment, or additional fees, it’s best to contact them directl...
Tue, 10 Jul, 2018 at 9:36 AM
Who is going to charge my credit card, and when?
You may be charged a prepayment according to the property's prepayment policy. This is done to verify your credit card, where a temporary hold is place...
Tue, 10 Jul, 2018 at 9:36 AM
What's prepayment?
Some properties require a prepayment. The prepayment is an amount charged by the property, ahead of your stay. The date of the payment, and how much is char...
Tue, 10 Jul, 2018 at 9:37 AM
What taxes and fees are included in my booking? does not charge a booking fee. Any additional charges or taxes you do see are defined by the property and local tax rules.
Tue, 10 Jul, 2018 at 9:37 AM
Can I pay for my stay with a different credit card than the one used to book?
Very likely, yes. Properties usually accept payment for the stay with a different card or cash. To confirm that paying with a different credit card is OK, c...
Tue, 10 Jul, 2018 at 9:38 AM
Why do I need to provide my credit card details?
Properties request this to confirm your reservation. You may be pre-authorised* to ensure that your credit card is valid and has sufficient funds, or in som...
Tue, 10 Jul, 2018 at 9:39 AM
The property charged me; what should I do?
Depending on the booking's payment policy this charge may be either of the following: A pre-authorisation, which is a a temporary hold on an amount to...
Tue, 10 Jul, 2018 at 9:41 AM