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Knowledge base
Frequently Asked Questions
Cancelation
5
Can I cancel my booking?
If I need to cancel my booking, will I pay a fee?
Can I cancel or change my dates for a non-refundable booking?
Where can I find my property's cancellation policy?
How do I know if my booking was cancelled?
Payment
7
Got payment-related queries?
Who is going to charge my credit card, and when?
What's prepayment?
What taxes and fees are included in my booking?
Can I pay for my stay with a different credit card than the one used to book?
View all 7
Booking details
7
Can I make changes to my booking? I.e, change dates
How do I get more information about the room or property's facilities?
I will be arriving outside check-in hours. Can I still check-in?
I can't find my confirmation email. What should I do?
How can I get an invoice?
View all 7
Room types
4
What's the difference between a Double room and a Twin room?
We have children; can we get extra beds/cots in the room?
What is a "non-refundable" or "free cancellation"?
Can I request an extra bed in my room and will there be extra costs?
Pricing
9
What does the price include?
Are the prices shown on TodayTourism.com per person or per room?
Are taxes included in the price?
Is breakfast included in the price?
Do I pay a reservation fee to TodayTourism.com?
View all 9
Credit Cards
13
Can I make a reservation without a credit card?
The property has charged my credit card, what should I do?
Can I use a debit card to complete my reservation?
What is a pre-authorisation?
What’s the difference between a pre-authorisation and an actual charge to my credit card?
View all 13
Property policies
6
I will be arriving earlier/later than the stated check-in time. Can I still check-in?
What are the check-in and check-out times of a hotel?
How do I get more information about the room or hotel facilities?
I want to check out after the stated check-out time. What should I do?
I want a smoking room however I can only choose a non-smoking room. How can I request a smoking room?
View all 6
Extra facilities
4
How do I know if the hotel has parking facilities and how can I reserve it?
How can I find out that the hotel offers a shuttle service and how can I book it?
Can the hotel store my luggage before check in or after check-out?
How do I find out if a hotel has a certain facility, e.g. a lift?
Manage my booking
Change dates, add rooms or cancel your booking easily online
1
My booking page
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